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FAQ
  • PRINTING: ARTWORK & FILES
    • What type of files can I send to sellers?

    • We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png.We prefer that you send .PDF with embedded or outlined fonts. .PDF's are easier to handle and will likely speed up your turn-around. Remember to add 0.125" to the edges (no black marks or borders) and flatten your files before uploading.
    • How to avoid transparency issues?
    • Never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.
    • What is overprinting, and how can it ruin my order?
    • Overprinting refers to the process of printing one color on top of another.
      Unexpected results may occur if you have accidentally set certain objects to overprinting. Always check logos and other artwork before submitting.
      overprinting
    • Files for Spot UV orders
    • When creating a Spot UV files, please create separate Spot UV file  to show where the UV will be placed.
      Use 100% K to indicate where you would like the UV. White will indicate no UV.

      uv spot files
    • How to avoid blues do not come out purple after printing?
    • Blue is close to purple in the CMYK spectrum.
      To make your blue color look less magenta after printing always make sure to leave at least a 30% difference in your Cyan and Magenta values. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.
      EXAMPLE:
      C-100% M-70% Y-0% K-0%
      instead of
      C-100% M-0% Y-0% K-0%

      blue and magenta in printing
    • How do I export a .pdf correctly?
    • When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.

      EXPORT SETTINGS FOR .PDF FILES



      • Adobe PDF Preset is set to: Press Quality
      • Compatibility is set to: Acrobat 4 (PDF 1.3)
      • Compress Text and Line Art is set to: Off
    • Printing black and white in full color CMYK
    • Printing grayscale always check the CMYK values in the final document. If there are values other than K in your grayscale image, there is a chance that the color will vary.To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.

      greyscale in cmyk printing

    • How to print rich black?
    • If you print black alone as 100% K, the resulting black may not be as dark as you might like.
      We recommend using C 60; M 40; Y 40; K 100
      This will give you a deep, dark, rich black.

      rich black for printing
    • How to avoid the cracking edges?
    • Cracking of the edges sometimes occurs when the design contains dark colors. To prevent this, use lighter colors or if you must use dark colors, use as little dark ink as possible.
      Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.

      cracks
    • What is gradient banding?
    • If you use a gradient, check your digital files for gradient banding - make sure it has enough room for a smooth transition.

      gradient banding
    • How can Pantone colors affect the way my job prints?
    • Convert all your Pantone colors into CMYK before submitting your order.
      Effects, such as shadows, glows, or transparency on top of your Pantone colors will look different on screen and after printing:

      Pantone issues after printing

      transparency issues

      You can see the image is no longer transparent on top of the Pantone color. These white areas will show up during printing. To fix this issue, convert all your Pantone colors into CMYK.

      If you need to have a Pantone color in your art, for example when doing a silver 877c job, you must create a clipping mask around the image so the white area will not show up. This must be done before submitting the order.
    • Files for Spot AQ orders
    • When creating a Spot AQ files, please create separate Spot AQ file  to show where the AQ will be placed. 

      Use white, 0C 0M 0Y 0K, to indicate where you would like the AQ. Black, 100%K, will indicate no AQ.

      spot AQ file
    • How to set up files for Foil orders?
    • When uploading files for Foil orders, please create separate Foil mask file  to show where the Foil will be placed.
      Use 100% K to indicate where you would like the Foil. White will indicate no Foil.
      If order contains foil and UV spot - please provide separate files for Foil and Spot masks.
      The mask can only be black and white. All black areas should be 100k or only 100% black with no other colors added.

      Please keep in mind that the Foil and UV can't overlap. 

      foil files for printing
    • Multipage booklets files
    • Rules to follow when creating your Multipage booklet:

      • Page counts start on the cover as page 1, inside cover as page 2 and so on.
      • Total bleed is .25” and total Safety is .5”. For example, an 8.5x11 booklet with bleed should be 8.75x11.25 total. 
      • Only single pages will be accepted. NO readers OR printers spreads.
      •  PDF files are preferred but single page files are also ok.

      Artwork done in Indesign or other layout software as spreads or facing pages must be saved out as single page pdfs. When creating your design, keep this in mind especially when doing crossovers. The easiest way is to create the bleed is when creating your document. Below are instructions on how to create your document in Indesign.When creating your document, make your page size the cut size and your margin size .25” for safety for a .5” total:



      Then, click the More Options button on the right. It will reveal Bleed and Slug settings below. Enter .125” as the bleed for a total of .25”:



      Your Indesign document is now ready for proper booklet layout. You should see proper bleed and safety guidelines:

      When your ready to export your booklet as PDF, make sure to Use Document Bleed Settings in the Marks and Bleeds menu:

    • Can you help with file preparation?
    • Yes. collllor offers the following services:

      • Send us a pictures of you current design and we create print-ready files 
      • Send us small resolution logo and we will redo it for printing.
      • Send us your existing design and we make small corrections and changes, such as name, address, phone, e-mail correction.

      Try to get more from design and technical services



    • Will I see the proof of my artwork before printing?
    • Yes. Each seller can send you electronic approval before production starts. Please set "Electronic Approval" requirement in your cart while processing your order. You can also order hard copy proof of your order from your seller. 
    • What color mode should my files be?
    • CMYK color mode. RGB files appear brighter on the screen, but once printed colors may look dull, desaturated or shifted and you may not be satisfied with the result. 

    • How should i set up my bleed and crop marks?
    • It is very difficult to print exactly to the edge of a sheet of paper, so it is necessary to print a slightly larger area than is needed and then trim the paper down to the required finished size. Images, background images and fills which are intended to extend to the edge of the page must be extended 0.125" beyond the trim line.

      When sending an .eps or .pdf, make sure you include crop marks so the job could be cut correctly.

  • MAILING
    • What are the steps for Direct Mailing service?
    • 1. Find the seller, who provides Mailing Services
      2. Place your order on the collllor.com 
      3. On printer's profile page open the file with mailing prices
      4.. Calculate the Maling services charges and Postage Fees
      5. Contact Seller

      Steps with your printers:

      • - Complete proper mailing form and upload your provided mailing list
      • - Payment of mailing service charges and postage fees
      • - Approval of PAMF (proof authorization mailing form)
    • What type of paper can we ink jet for mailing?
    • Usually printers can ink jet on paper that does not have UV coating on postage side and address block.
      • 100lb book
      • 100lb cover
      • 4/1 14 or 16pt
      • 4/4 Spot UV or UV Front
      • Matte 14pt or 16pt
      • 70lb bright white
    • What is the address/indicia layout for mailing?
    • You must have: 4w x 2.5h inches of blank space at the bottom right hand corner for addressing and barcode. 1w x 1h inches of blank space at the top right hand corner for the indicia/permit. (see figure below)

    • What is included in mailing services?
      • Data process of one mailing list ($25 for each additional list)
      • C.A.S.S. Certification (Coding Accuracy Support System)
      • N.C.O.A (National Change of Address)
      • De-dupe listPre-sortingInk-jet setup and addressing
      • Post Office delivery
    • What is a PAMF?
    • Proof Authorization Mailing Form. Proof that is e-mailed to you after postage payment has been received and printing completed. Proof shows indicia and one random name from customer's mailing list ink jet on mailer to show placement. Indicia indicates the class of mailing.
    • What is the turnaround for mailing?
    • Contact your Seller for Mailing Turnaround time.

      Usually Mailing turnaround begins once PAMF is received. Here are the turnaround times for data processing:

      200 - 25,000
      1 - 3 business days

      30,000 - 60,000
      3 - 5 business days

      70,000 - 100,000
      5 - 7 business days
    • How do we get postage estimate?
    • Postage rates are is POSTAGE RATES FAQ tab. Actual postage costs will be determined once we process your provided mailing list.
    • How do we pay for mailing services?
    • Mailing services charges will be calculated at the time of your print Order when you choose the option "Yes, Direct Mail Services" in Shopping Cart. This charge will be applied to the credit card by your Seller separately from order on collllor.com
    • Can we use our own permit?
    • Contact your Seller.

      In most cases Mailing service is only offered to customers that want to use Seller's permit.
    • What class of mail is offered?
    •  

      Presorted Standard

      • 200 pieces required to qualify for Presort Standard.
      • Post office delivery time is estimated two weeks.
      • Cheapest postage rate but longest delivery time.
       

      Presorted First Class

      • 500 pieces required to qualify for Presort First Class.
      • Post office delivery time is estimated 1 - 3 business days.
       

      Non-Presort First Class

      • 200 pieces to qualify for Non-Presort First Class.
      • Post office delivery time is estimated 1- 3 business days.
      • Non-Presort First Class is the same as placing a stamp on an envelope (no discount).
       

      Non-Profit (Standard)

      • 200 pieces to qualify for Non-Profit mail.
      • Customer needs to provide proper documentation to qualify for Non-Profit rate. *(PS Form 3623)
      • Post office delivery time is estimated two weeks (Same as Presort Standard).
      • Uses customer's Non-Profit account with 4over's permit number.
    • What is Bundling and how does it work?
    •  

      Ask your Seller.

      Bundling offers the convenience of sorting print orders into predetermined quantities for ease of use by you, your customers or for EDDM purposes. Orders will be bundled in quantities of either 50 or 100 pieces and they will be banded in accordance with USPS EDDM banding requirements.

      Please Note:

       

      • Processing time for bundling your product may not be included in the turnaround time that you select when placing your order.
      • Please add 1 to 2 days to your turnaround time for this service.
      • The type of band we use may vary per facility subject to availability (Paper band shown below).
      • The maximum quantity offered for bundling is 25,000 pieces.


      (Paper band shown below)

    • Postage Rate - Commercial Cards, Letters & Flats Rates
    • Postage Rate: by Measurement

      Actual postage price will be determined after your mailing list has been processed. Postage rates are based on USPS machinable mail pieces. Mail delivery times are estimates and are not guaranteed.  There will be an additional fee for changing to a different class of mail depending on the circumstances of the order. We recommend mailing all time-sensitive material using the USPS First Class option.

      First-Class
      Standard
      1-3 business days for arrival.
      Must have one return address w/ zip code.
      Minimum of 500 pcs
      Estimate of 2 weeks for arrival.
      (No Guarantee Time)
      Minimum of 200 pcs.



      Automatic First-Class Postage



      POSTCARDS: 3.5xup to 4.25x6 finish size

      Machinable & weight of 3.3 oz or less/ea. piece

      First Class(Postcard) Presorted Automation: $0.251 - $0.278
      Presorted Non-Automation: $0.293
      Single Piece: $0.34


      LETTERS: 3.5xup to 6.125x11.5 finish size

      Machinable & weight of 3.3 oz or less/ea. piece

      First Class(Letters) Presorted Automation: $0.381 - $0.435
      Presorted Non-Automation: $0.46
      Single Piece: $0.49
      Standard (Letters) Presorted Automation: $0.261 - $0.301
      Presorted Non-Automation: $0.291 - $0.309
      Non-Profit (Letters) Presorted Automation: $0.143 - $0.183
      Presorted Non-Automation: $0.173 - $0.191

       

      SELF-MAILER: 3.5xup to 6x10 finish size

      First Class(Folded Piece) Presorted Automation: $0.381 - $0.435
      Presorted Non-Automation: $0.46
      Single Piece: $0.49
      Standard (Folded Piece) Presorted Automation: $0.261 - $0.301
      Presorted Non-Automation: $0.291 - $0.309
      Non-Profit (Folded Piece) Presorted Automation: $0.143 - $0.183
      Presorted Non-Automation: $0.173 - $0.191

       

      FLAT: 6.125x11.5 up to12x15 finish size

      First Class (Flats) 1oz - Presorted Automation: $0.451 - $0.782
      1oz - Presorted Non Automation: $0.815
      2oz - Presorted Automation: $0.659 - $0.99
      2oz - Presorted Non Automation: $1.023
      3oz - Presorted Automation: $0.867 - $1.198
      3oz - Presorted Non Automation: $1.231
      4oz - Presorted Automation: $1.075 - $1.406
      4oz - Presorted Non Automation: $1.439
      1oz - Single Piece: $0.98
      2oz - Single Piece: $1.19
      3oz - Single Piece: $1.400
      4oz - Single Piece: $1.610
      Standard(Flats) Presorted Automation: $0.386 - $0.553
      Presorted Non-Automation: $0.429 - $0.602
      Non-Profit (Flats) Presorted Automation: $0.237 - $0.404
      Presorted Non-Automation: $0.278 - $0.451
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