Rules & Regulations  
Last updated 12/08/2013


You are being provided with a limited license to use this Website and Site Content solely for the purpose of accessing the product and service offerings on the Website, and placing orders for the products and services offered by collllor and/or sellers on collllor via this Website. You are not conveyed any right or license by implication, estoppel, or otherwise in or under a patent, trademark, copyright, or proprietary right of collllor or any third party. You may not use any meta-tags or other "hidden text" utilizing collllor's name or trademarks without collllor's express written consent. Unless you receive collllor's express written consent, you may not:

  • resell or make any other commercial use of this Website (or any portion thereof), or the Site Content;
  • modify, adapt, translate, reverse engineer, decompile, disassemble or convert into a readable format, any part of this Website or its underlying HTML or other code (except as it may be interpreted and displayed by web browser for purposes of using the Website).
  • copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any Site Content (including any collllor trademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise;
  • make a derivative use of the Website and/or any Site Content; or
  • utilize data mining, gathering or extraction by the use as bots, spiders, or other automated tools (whether directly or indirectly) to collect information from the Website or any user of the Website.

You agree to abide by these Site Rules and Regulations and not to use the products and services offered by collllor and sellers on collllor for any improper, illegal, unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of improper solicitation.

collllor may terminate this license and your use of or access to this Website if you make or permit any unauthorized use of this Website or the information, Site Content, services, products and materials contained in or offered through this Website. Such actions by you may also violate applicable law including, without limitation, copyright laws, trademark laws (including trade dress), and communications regulations and statutes. We reserve the right to have all violators prosecuted to the fullest extent of the law.


In order to take advantage of the full functionality of this Website and to order products and services it will be necessary for you to register and establish a membership account with collllor.  In the event that updated, new, additional and/or enhanced features are added to this Website, previously registered users will not generally be required to re-register.

However, you may be required to re-acknowledge these Terms and Conditions and/or other terms and conditions that may accompany these new features, updates and/or enhancements.
When you register, you agree to provide accurate and current information about yourself (and your company) as requested during the registration process. You also agree to update and maintain your account information so that it remains accurate and current.

As part of the registration process, you will be required to create a User ID and choose a password. It is your responsibility to choose an appropriate password and to keep it confidential. You are responsible for all activities that occur under your User ID and password. If you believe your User ID/password has been compromised in any way you should immediately change it by logging on to your account and then following the instructions for changing your password. You agree that you will immediately notify collllor in the event you become aware of any unauthorized use of your user ID and password.

Name and Address Changes

You are responsible for updating and advising collllor of any change of name, email, phone number and/or postal address on your applicable collllor account.

You may update your account contact information by logging on to your account via or contacting collllor customer service.

Supporting legal documentation may be required for any name change requests. collllor shall have no liability for any, errors, losses or damages of any kind or nature, resulting from your failure to update your account information.

Customer Provided Content

For certain product and service offerings you may elect to electronically upload or otherwise submit data, text, photographs, graphics, messages or other materials (collectively, "Customer Content") to collllor for inclusion in print or design/digital products. You understand and agree that you (and any other person from whom it may have originated) are solely responsible for all Customer Content. When you upload, or otherwise provide Customer Content to collllor and its sellers, you warrant and confirm that you either own the copyright to or have permission to copy any documents, text, graphics, photographs, etc., that you submit for inclusion in the print process, and you agree to defend, indemnify and hold collllor and its sellers harmless from any suit, demand, or claim arising out of any breach of this warranty and agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand or claim, and to pay any attorney's fees incurred by collllor in defending against such suit, demand or claim.

You agree that you will not send, upload, post or otherwise transmit to collllor and/or its sellers any Customer Content that contains material that: (i) is unlawful, threatening, abusive, defamatory, and/or obscene; (ii) which invades another person's privacy; (iii) which would further the commission or concealment of a crime; (iv) advocates or urges treason, insurrection, sedition or forcible resistance to any law of the United States; (v) is not lawfully yours to transmit; (vi) is the subject of, or which infringes upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right or other intellectual property right of another person or entity; (vii) contains software viruses, trojans, malware, or other harmful or malicious computer code; or (viii) that in any other way would interfere with or disrupt the services and/or production of collllor and/or its sellers and/or or any servers or networks connected to or used in connection with the delivery of such service and production.

You acknowledge that collllor and its sellers do not pre-screen Customer Content, but that collllor and its sellers reserve the right to do so at any time, and that collllor and its sellers shall have the right (but not the obligation) in their sole discretion to remove any Customer Content and/or to refuse to fulfill a print job or order that violates these Site Rules and Regulations, or that may otherwise be objectionable. You further acknowledge and agree that collllor may preserve Customer Content, and may also disclose Customer Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Site Terms; (c) respond to claims that the Customer Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of collllor, its employees, users and the public in general.

Regardless of the upload of Customer Content to this Website, and/or the inclusion of Customer Content into any product or service offered through this Website, collllor retains all of its rights in and to all Site Content on this Website, whether created by, for or on behalf of collllor.

This site contains links to websites that are owned and/or operated third parties, and that are not under the control of collllor. collllor does not evaluate, review, monitor, or endorse the content of such sites, and is not responsible in any way for the information, services, products or other materials available on or offered by such sites, the accuracy of the content on such sites, and /or the privacy, security and safety practices of such sites. You expressly understand and agree that if you access any such sites through a link provided by collllor then you do so at your own risk.


Your "Feedback/Review” (means any information you provide to us about the Site or Sellers’ services, as a comment or evaluation) is welcomed and encouraged. You agree, however, that (i) in the event you are allowed to transmit, submit or post information to the Site, you automatically grant (and its affiliates and assigns) a worldwide, fully-paid, royalty-free, right and license to use, copy, format, adapt, publish and/or incorporate any or all such information on an anonymous basis in any media whatsoever, including, without limitation, the Content; (ii) by submitting unsolicited ideas to, you automatically forfeit your right to any intellectual property rights in those ideas; and (iii) unsolicited ideas submitted to or any of its employees or representatives and its sellers automatically become the property of You agree that any Feedback you provide on the Site shall be deemed to be non-confidential. and its sellers shall be free to use such information on an unrestricted basis. You agree not to take any action that may undermine any Feedback or ratings systems that we establish as part of the Services. This includes not displaying, importing, exporting or using any Feedback information off the Site, regardless of purpose.

Use of Message Boards, Blogs and Public Forums

The Site may act as a venue through its blogs, messaging, chat rooms, bulletin boards and other forums (collectively, the "Forums"), allowing the users of the Site to contribute information and make statements (all of this, part of your Feedback/Review). collllor is not involved in the actual postings or contributions made by users in the Forums. As a result, does not approve or endorse any postings or contributions in the Forums, and you hereby acknowledge and agree that collllor  has no control over the quality, correctness, timeliness, safety, truth, accuracy or legality of any postings or contributions provided by you or any other person or entity in the Forums. You may find postings or contributions posted in the Forums by other users to be offensive, harmful, inaccurate or deceptive. Please use caution and common sense, and do not rely solely on postings or contributions published in the Forums. Without limiting the generality of the foregoing, and although collllor does not regularly review postings or contributions provided for in the Forums, collllor reserves the right, but not the obligation, to remove or edit any postings or contributions in the Forums. Immediately report problems with the Forums to collllor’s customer support.

Electronic Communications

Your use of this Website constitutes your agreement and consent that collllor may communicate with you electronically for all purposes. This includes all legal and notice requirements. Such electronic communications may take the form of postings to this Website and/or emails forwarded to the email address you provide when you register with collllor. You may withdraw your consent to receive electronic communication at any time, but if you withdraw your consent, it will only be effective prospectively (not for jobs already ordered or in production), and your account will be deactivated, and you will no longer be eligible to use this Website to order further products or services from collllor. If your account is deactivated, you will remain responsible for payment of print jobs already completed or in production.

This electronic document, together with any other electronic documents, policies and guidelines incorporated herein, as well as any email communication with you, will be deemed for all purposes to be a "writing" or "in writing," and shall comply with all statutory, contractual, and other legal requirements for a writing. All such electronic documents shall be legally enforceable as a signed writing as against the parties subject to the electronic documents. They shall be deemed an "original" when printed from electronic records that have been established and maintained in the ordinary course of business. Electronic documents that are established and maintained in the ordinary course of business shall be admissible in judicial, arbitration, mediation or administrative proceedings to the same extent as other records in written form that are similarly established and maintained in the ordinary course of business.

Color Quality

collllor registers sellers that guarantee their prints will meet industry standards. Sellers cannot guarantee "match-print" color fidelity, and cannot prevent slight color shift throughout an order. Because sellers cannot control the color reproduction of a customer's computer monitor, they cannot guarantee that the actual print color will precisely match any preview as it appears on your monitor.

Production Turnaround Time

collllor's sellers indicate standard turnaround which is dependent on the product ordered.
Turnaround times do not include shipping time. The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed, your turnaround time generally cannot be changed and billing charges will not be reversed.
The available turnaround times will be listed with product as part of the order process.

Order Approval/Proofing for Print

collllor and its sellers have and assume no obligation to proof or otherwise review the content or layout of your order. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. collllor and its sellers will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.
collllor does not provide proofs of any order unless the customer requests it as part of the order process, and it is an option available for the product. If you request a proof, then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc.).

If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.

Promotions, Special Offers and Discount Coupons

collllor and its sellers may offer promotions and special offers identified by a Coupon Code. Each Coupon Code will have different requirements and rewards. If you receive a Coupon or email that contains a Coupon Code, please read it carefully -- all requirements stated in the Coupon or email must be met in order to receive or take advantage of the promotion or special offer. Unless otherwise stated all Coupon Codes are limited to one-time use and are limited to current collllor account holders in good standing.

To take advantage of a promotion or special offer, enter the Coupon Code in the applicable field when placing an order. If a Coupon Code does not function when entered, it means the product at issue does not qualify for the promotion or special offer; this determination is final.
Promotions and special offers are only valid for a limited time. They will expire on the date or within the timeframe specified in the offer. If no date or timeframe is specified, a promotion or special offer is valid until the end of the month in which the Coupon Code is first eligible for use.

Coupon Codes (and the Coupons or emails that contain them) are not for resale, have no independent cash value, are not redeemable for cash, and will not be replaced if lost, stolen or deleted.

Coupon Codes will not be retroactively applied against orders already placed with collllor.
If a Coupon Code is used and the entire order is cancelled or rejected, or if you return all items in the order then, subject to the terms of our Returns/Refund/Reprint Policy, you will be refunded only the actual amount paid. The coupon code will no longer be valid.

If only part of your order is cancelled or rejected, or if you return only some of the items in your order, then subject to the terms of our Returns/Refund/Reprint Policy, the relevant discount or promotion will be applied to the item(s) that are kept. The foregoing notwithstanding, under no circumstances will a promotion or special offer of any kind be applied to create a credit balance. If the balance of a partially canceled, rejected or returned order is less than the value of the promotion or special offer, the promotion or special offer will be applied to the outstanding balance (not including shipping and handling, taxes and other charges). The balance of the promotion or special offer is void, and the Coupon Code will no longer be valid.

collllor reserves the right to discontinue a promotion or special offer or coupon at any time and with immediate effect.

Reward Points

All of collllor's customers will be pre-enrolled in the Rewards Program at no cost. Each time an eligible purchase is made your Customer Rewards Account will be credited with one Rewards Point for each dollar you spent on collllor.

. As Rewards Points accumulate they can be redeemed either for dollar value denomination Rewards Point Certificates, which a customer can credit against the cost of future orders (shipping and taxes excluded), or for specially selected merchandise.

Rewards Points for an eligible order are earned and available for redemption as soon as the relevant order has been shipped to the designated shipping address.

Rewards Points will not be given or awarded (or will be recaptured and voided if already awarded) for the following:

  • Cancelled orders
  • Orders that are not fully paid
  • Shipping and handling charges
  • Any and all applicable taxes
  • Refunded orders
  • That portion of an order that is paid for with Reward Points Certificates.
  • That portion of an order paid for with a coupon, or the subject of a discount or other special offer.
  • Redemption of Rewards Points for merchandise.
  • Orders that take advantage of another special offer or discount offered by collllor to which Rewards Points do not apply.

Rewards Points in your Customer Rewards Points will expire 12 calendar months from the date on which they were first earned.

Rewards Points Certificates are not transferable, have no independent monetary value, and may not be otherwise redeemed for cash, merchandise, or any other benefit.

To redeem your Rewards Points, simply go to your Customer Rewards Account and follow the instructions for redemption. Rewards Points, once redeemed, will not be credited back to your Customer Rewards Account.

Your Rewards Points and Rewards Point Certificates are non-transferable. You may not combine your Customer Rewards Points and/or Rewards Points Certificates with those of another customer.

The sale or barter of Customer Rewards Points, Rewards Points Certificates or any other benefit of the Rewards Program, by or among other customers is expressly prohibited. Rewards Points, account credits, Rewards Point Certificates or any other benefit of the Rewards Program that are acquired via prohibited sales or barter transactions are VOID.
collllor reserves the right to terminate all your accumulated Rewards Points in your Customer Account at any time if you violate these Term and Conditions.

No paper or online Customer Rewards Account statements will be sent out. You may check on the status of your Customer Rewards Account by logging in to your regular collllor customer account. Your Customer Rewards Account will indicate the amount of Rewards Points earned, as well as redemption activity.

If you have any question about the rules that are applicable to your situation, please check or contact a collllor customer service representative.


All prices and dollar amounts on this Website are in United States dollars. collllor presently accepts the following credit cards: VISA, MasterCard, American Express, and Discover. We reserve the right to stop accepting credit cards from one or more issuers.

In order for you to register with and order products and services from collllor, it is necessary for you to provide and keep on file a valid, authentic and current credit card, which you are authorized to use. By submitting a credit card number to collllor you are representing and warranting that the credit card information you provide is valid, authentic, current, and one that you are authorized to use it. You agree that in the event the credit card information you have provided becomes invalid, out of date, or that you are no longer authorized to use the card, you will immediately provide another credit card number that is valid, authentic and current, and which you are authorized to use. Some electronic transactions may require extended processing in addition to credit card authorization. You will be notified by a collllor customer service representative if extended processing is required to complete your transaction request through our Website. This may affect your estimated delivery date.

Unless collllor agrees otherwise, all product and service orders must be paid for at the time of the order, and accompanied by an authorization to charge a credit card on file with collllor or to charge a valid, authentic and current credit card, which you are authorized to use, that you provide at the time of the order. (If new credit card information is provided at the time of the order it will be added to the credit card information kept on file; collllor will assume that the previously provided credit card information is still valid). If a charge against a credit card you provide is not authorized or accepted, or is subsequently refused or rejected, we reserve the right to cancel your order without notice or liability.

In the event you make one or more changes to an existing order that incurs additional charges, those charges will be applied to the credit card that was used for the original order, or to an alternative credit card that you provide to us.

In the event that collllor and you have agreed upon an alternative method of payment and the payment is not received within 5 business days of the date on which payment was due, you hereby irrevocably agree that collllor may charge one or more of the credit card(s) you have on file for the full amount of your outstanding account balance.

Modifications of the Site Rules and Regulations

collllor reserves the right to modify, change and/or amend the Site Rules and Regulations (these Rules and Regulations and/or one, more or all of the additional terms and policies) from time to time. The right to modify, change and/or amend the Site Rules and Regulations is exclusive to and within the sole and exclusive discretion of collllor.

If the Site Rules and Regulations are changed, modified and/or amended, collllor will post the new terms on this Website and the "last updated" date relevant to the terms and conditions containing the change will be changed. Any changes, modifications and/or amendments will be effective upon the posting of the revised terms to this Website. By agreeing to these Site Rules and Regulations you are also agreeing that the posting of any such changes constitutes notice to you of the changes, modifications and/or additions, and you acknowledge that it is your responsibility to review these Site Rules and Regulations (and each of the components thereof) each time you visit or use this Website.

If you do not agree with any change, modification or amendment collllor may make to the Site Rules and Regulations, you may withdraw your consent to an agreement to be bound to them by notifying collllor in writing immediately. If you withdraw your consent, however, you must immediately discontinue your use of your account and this Website. Your account will be deactivated, and you will no longer be eligible to use this Website or order further products or services from collllor. If your account is deactivated, this will not affect your responsibility for payment of jobs already competed and/or in production.

collllor may from time to time elect, in its sole discretion, to notify you of changes to its Site Rules and Regulations and policies via additional means such as email (in addition to posting the changes to this Website). The fact that on one or more occasions collllor has elected to notify you via such additional means does not constitute an agreement of any kind by collllor that it will do so in the future; the posting of modifications, changes and/or amendments to this Website remains effective notice of such modifications, changes and/or amendments.