Seller Information Center
  • Selling Basics
    • What is Selling on collllor?
    • Selling on collllor is a program that enables both individuals and businesses to sell their products and services on collllor.com.
    • Why to sell on collllor?
    • There are many reasons to sell on collllor—from the thousands of hundreds of collllor customers who can see your products to the ability to start selling fast without the need to create a new standalone website. Here are some benefits of selling on collllor:
      • Add new products to the collllor catalog
      • Have collllor handle customer service and file preparation
      • Use bulk listing and reporting tools from Collllor Marketplace Program
      • Customize shipping rates for your products
    • Who is qualified
      • Printers
        • commercial,
        • digital
        • 3D
      • Direct Mail Companies
      • Promotional Items Printers 
      • Imprinting and Embroidery Specialists
      • Graphic Designers
      • Interior Designers
      • Exhibition Designers
      • Packaging Designers
      • Advertisement Specialists
      • Branding Specialists
      • Photographers
      • Video Production Specialists
      • Audio Book Specialists
      • Digital Presentation Specialists

      Whether you're individual, or large commercial, industrial & government
      company, we'll give you the tips and tools you need to sell your item to a worldwide market.

      Note: If you are printing and design company - you have to apply for two different accounts. Two different e-mails are required.

      Start selling on collllor
    • Can I list my products in all collllor categories?
    • Sellers must obtain approval from collllor to sell their products and services. See the Requirements  for more information.
      If you meet the requirements described in the table, use the Application form to request approval.
      Fill out the form and click to submit your request. You will receive an e-mail response in approximately three business days letting you know whether you’ve been approved to sell or requesting additional information.
    • Set up a Seller Account
    • Creating  a seller account is easy and we'll walk you through it:

      Apply to sell on collllor.
      Confirm that the name and address we have on file for you is correct.
      Confirm your phone number.
      For printing company send us samples of your products
      For creative and digital specialists send us a link with your portfolio

      Note: If you are printing and design company - you have to apply for two different accounts. Two different e-mails are required.

      Apply to a seller account now.
    • Create your listing
    • When you're ready to sell your products and services, we help you quickly create your listing.

      Printing Products:
      At first, you can search for existing products and add your price.

      If you are uploading new product:

      Start by describing your item in clear, simple terms.
      Identify the most relevant Industry for your product (for example: Restaurants, Healthcare, Weddings, or All Industries) This helps your potential buyers find your products quickly. It will also help to keep your prices in accordance with industry standards.
       
      If you'd like, you can do some research before you create a listing by comparing your item with active and completed listings on collllor. This can be very helpful when making decisions about setting a price and choosing a listing format and category.

      Upload a clear pictures of your products. There are up to  four (4) pictures are allowed for each product.
      Set up the location where the product will be shipped from (ZIP)
      Set up production turnaround time for this product
      Set up the prices and handling/shipping cost for different quantity.
      Post your product. You can always to edit it later.

      Creative/Digital Products:

      Start by describing your service clear in simple terms.
      Identify the most relevant Industry for your service/product (for example: Restaurants, Healthcare, Weddings, or All Industries) This helps your potential buyers find your products quickly. It will also help to keep your prices in accordance with industry standards.
       
      If you'd like, you can do some research before you create a listing by comparing your item with active and completed listings on collllor. This can be very helpful when making decisions about setting a price and choosing a listing format and category.

      Upload a clear pictures from your portfolio for this particular industry. There are up to  four (4) pictures are allowed.
      Set up the location where the product will be shipped from (ZIP)
      Set up production turnaround time for this product
      Set up the price.
      Post your product. You can always to edit it later.

    • Manage your Orders
    • When someone placed an order, you will be notified by e-mail about new order. 

      Review the order and attached files.

      Files are ready to print
      If the files are ready to print, you must send the electronic approval to the seller in order the system to change status to "Approved- In Production". Once order is Approved, you can start production. Seller can not make any cancellations after that point.
      If order was not approved, it can be cancelled at any time.

      Files are not ready to print
      If files are not ready to print, contact your customer through site e-mail system and try to resolve the problem.
      Note: If you contact the customer outside the website, collllor will not be able to help to resolve any issues with the order.

      Be sure to answer any questions you receive from buyers about your listing. Communicating with potential buyers will help you sell your products by establishing good rapport and trust. 

      Post tracking number in the order details
      When order is shipped,  post the tracking number in the order details to help customer to track the order and help collllor to dispute shipping issues if any.  

    • How can I close my account?
    • If you want to close your account permanently, Seller Support can assist you. Keep in mind that you can use our Listings Status feature to suspend your listings, or you can remove your listings entirely but hold on to your account for future use. Before you close your account permanently, please cancel and remove your listings and resolve all transactions. 
  • Top Questions
    • What if I need to cancel an order?
    • We care about our users' experience on collllor. Order cancellation may lead to delays in production of time-sensitive materials. That's why our policy gives Sellers have permission to cancel the order within 6 hours after receiving. Sellers can exceed this time limit only two (2) times per year to accommodate unexpected circumstances. If the seller has 3 late cancellations, his/her account will be permanently removed from the site.
    • Is my product allowed on collllor?
    • There are certain products that you can't sell on collllor.
      For example, you can't sell nudity in any form of art.

      • Products that promote or glorify hatred, violence, racial, sexual or religious intolerance or promote organizations with such views·        
      • Crime scene photographs         
      • Morgue or autopsy photographs  
      • Human body parts
      • Products retrieved from a disaster or tragedy site
      • Videos, sound or other recordings taken without the subject's permission
      collllor may remove a listing if it violates one of our policies.

      Remember, if an item is illegal, sellers and buyers may be subject to liability for the transaction.
    • How can I view my selling account balance?
    • We'll notify you by email each month when your invoice is available. This email includes your amount due. You can also check your account balance any time in My Orders under your account on collllor. 
  • Solve a Problem
    • What if I want to list my product for two/three Industries?
    • Printing: You can list you product/service under All Industries or only one.
       
      Creatives: To post another industry listing you will need another samples from your portfolio. You have to repeat the product with different pictures, tailored to particular industry.

      For more questions, please contact sellers department sellers@collllor.com

  • Sell Your Products
    • How do I add a product or service?
    • You have four options for submitting product-related data:
      • Use the Create New Product button on My Products page to create one product at a time.
      • Use Add Price to add your prices to already existing products.
      • Use Excel-based inventory files to create multiple products simultaneously for free collllor Bulk Service
      • Use Collllor Marketplace Service to order product uploads by submitting samples of materials, product specs and list of available finishing options.
    • How do I manage orders?
    • Once you receive an order, you will be able to check the files received.
      -Use File Center on the Order Details page to manage the files.If files need additional attention, you can request new files. Press Files are OK button to change order status to In Production. No cancellations are available after that point. 

      -Use Approval Center on the Order Details page to send electronic approval to your customers. Red exclamation mark on Approval Center button notifies if approval needed. Once files were approved order status automatically will change to In Production. No cancellations are available after that point. 

      -Use Shipping Center on the Order Page for tracking number. Red exclamation mark will notify if shipping address was changed by user.

      -Use Contact Buyer button to communicate with your client.
  • Reviews and Ratings FAQ
    • Why are you offering this service?
    • We get more than 1000 visitors every day, and many have not yet found a printing company.  Since Collllor’s goal has always been to empower consumers with information about print professionals and print trends, we feel reviews and ratings of our sellers can be an incredibly useful tool to help consumers choose their company.

    • As a print professional, why would I want a client to review and rate me?
    • Think of it as getting an endorsement or a referral. Great companies will flourish with this feature and are sure to grow their business. Our analysis shows that sellers with reviews get substantially more contacts as opposed to those without reviews. Also, sellers with high ratings (4-5 stars) get twice as many contacts.

    • How does the review and rating system work?
    • Reviewers can leave a positive remarks about a company in a free-form review box. Ratings run on a scale of 1 to 5, indicating how likely a consumer is to recommend an agent with 5 "very likely" and 1 "very unlikely." The ratings and reviews appear on the seller's profile.
    • Are these reviews moderated before they are posted?
    • No. But reviews must adhere to Collllor's  Review Guidelines, which means all contributed content must be respectful and appropriate. If a seller feels a review does not meet our review guidelines or any of our other applicable policies, the review can be reported for moderation by Collllor's moderators.
    • Will I be alerted when someone reviews me?
    • Yes, as soon as a review is published on Collllor, sellers will receive an email notification. The email will also include links to Facebook and Twitter so you can share your review.
    • Will I know who has reviewed me?
    • When you receive an email notifying you of a review, you can see the username of the person who has reviewed you, and, if provided, the order details.
 

getting started

 
Seller Support Center